"One of the things I really value about Cablecast is the support. Everybody there is extremely helpful...[Cablecast has] a great hybrid of customer service and support and they're timely."
Executive Director, HCAM - Holbrook, MA
On top of our standard free support during business hours, Platinum Assurance subscribers will also receive:
Platinum Assurance plans include blanket software assurance on all Cablecast devices.
Our team is ready to help in an emergency if your channel is off-air after hours.
In the event you need a loaner, Platinum Assurance plans include the use and shipment of the loaner device.
Platinum Assurance includes upgrade assistance for major feature releases and well as two hours of one on one training per year.
“I appreciate the support Kevin provides, always resolving the issue and trying to share the information in layman’s terms.”
“Ray, Grayson and Kevin have been super patient and helpful. They act like owners rather than employees. They show a positive attitude and get the job done!!!”
“I appreciate how quick support responds to me. They are very helpful and communicative. In general it's very easy to give access and trust them to go to work.”
"Great service, very patient. No matter how small the question, I always feel like I matter. Thank you.”
“Aaron was awesome helping us in every aspect possible, and he also included a description of what he did so we can better understand how the system works.”
“Shane went above and beyond with his prompt responses and clearing out junk files from our hard drive.”
“Support was perfect!”
“Earth Date 030420: Sensors detected an anomaly with our forward facing inter-web shield. After contacting Tightrope HQ, Commander Brandt was dispatched to gather more data, which was ultimately used to modify our shield and sensor arrays. Now the warp core is functioning at optimal efficiency, and by warp core, I mean we have a clear direction on which actions to take with our firewall. Thanks Commander!"
“We really appreciate how helpful our support was. The agent was quick to respond and very helpful. We think you guys are awesome. We extra appreciate the help in these challenging times.”
"Fast response. Promised followup was provided when promised. Great experience.”