Licensed users of the Software may be required to provide personal information to Tightrope to establish and maintain a user account. We may collect the following personal information from users for this purpose:
- first and last name
- email address
All users must be authorized to use the Software by a Tightrope customer (a “Customer”). The person who administers the Tightrope Customer account must provide the following personal and business information to Tightrope as part of the Software registration process:
- the administrator’s telephone number
- the Customer business or organization name
- the Customer street address
- the Customer payment information
Users save, manage, and display Customer content when using the Software. We do not generally view or monitor the Customer content as we operate and provide the Software functionality. We may need to view and monitor the Customer content to provide support and maintenance services to users.
We collect information about the web browser (“browser”) and computer or electronic device (“device”) you use to access and use the Software. This information may include unique device identifiers, your browser type and settings, device type and settings, and operating system. We may also collect information about the interaction of your browser and device with our Software, including IP addresses, crash reports, system activity, and the date and time you use the Software. We collect your browser and device information whenever you log into and use the Software from your device.
We may collect information about how you use the Software when you are logged in and using its functionality. This may include information about the types of content that users upload, manage, and display when using the Software.
We process your personal information so we can maintain your user account and provide you with the Software functionality. We also use information about your devices and browser to automatically configure the Software for your use when you log-in. We may also use other information about your device, browser, operating system, and similar information to enhance your use of the Software.
If we collect payment information from the Customer account administrator, we use this information to process payments of the subscription fees we charge.
We may use personal information like your email address to communicate and interact with you directly. For example, we may let you know about upcoming changes or improvements to the Software. And if you contact Tightrope for support or assistance in using the Software, we’ll keep a record of your request and our communications with you so we can better assist you in addressing the issues.
If you revoke your consent for the use of your mobile number, you may not have access to all Software functionality.
We also provide your personal information to third-party data processors as necessary to operate the Software, such as companies which host servers and process data for the Software, or which process your payments. These third-party data processors are currently located in the United States. Our third-party data processors will not use your personal information for any other purpose than providing you with the Software functionality.
We use the information that we collect about your use of the Software to analyze, measure, evaluate, and improve or change the features and functionality of the Software. We may also use this information for product marketing, promotion, and sales purposes in our business discretion. We may share this usage information with third parties for marketing, advertising, or other similar uses. Your usage information will not include any personal information which identifies or can be attributed to a user unless we first notify you and obtain your consent.
Our legitimate business interest for collecting our users’ personal information is to operate the Software for the benefit of our customers and users in return for subscription fees. We use the subscription fees to pay our business expenses and operate Tightrope, which is a for-profit business.
Data security is implemented through physical, administrative, and technical safeguards we put in place and operational procedures we follow to protect personal information. We protect your transactions involving personal information over the Internet using Secure Socket Layer (SSL) technology. We restrict access to your personal information in our database to our authorized employees, our agents, and certain of our authorized contractors. We will promptly notify you if we learn or have reason to believe that any person or entity has breached our safeguards and gained unauthorized access to your personal information.
You can export or copy the Customer content files stored in the Software at any time. To delete your personal information from the Software, you can terminate your user account which will delete your personal information from the operating version of the Software.
We may need to retain some of your personal information and Customer content for limited periods for our legitimate business or legal purposes. Contact us for more information about our data retention periods and how long it takes us to delete your information.
The Software is not intended for use by children or persons under the age of 18. We will not knowingly collect any personal information from minors through this Software. If you think that we have collected personal information from a minor, please contact us immediately using the information in Section 12, below.
The Tightrope Data Protection Officer is responsible for complying with all applicable international privacy or data security laws and regulations on behalf of Tightrope. You can contact the Tightrope Data Protection Officer regarding legal compliance questions or other privacy matters using the contact information provided in Section 12, below.
Tightrope Media Systems, Inc.
430 N First Ave., Suite 400
Minneapolis, MN 55401
Copyright © 2018-2019. Tightrope Media Systems, Inc. All rights reserved.
Last revised: January 4, 2019.
Tightrope Media Systems, Inc.