Submit Support Ticket

If you are having issues with your system and need assistance of a technical support rep, please send a email to support@cablecast.tv to initiate a new support case.

For the fastest turnaround time to best assist you, please be sure your support ticket includes the following information:

• Your customer number (If known)
• System Teamviewer ID (How do I find this?)
• Installed software version numbers (Frontdoor, Cablecast, & Carousel)
• Contact name and phone number (For return call, if applicable)

support faq

• If you need help updating your Cablecast software, follow this guide.
• Requesting software updates? Please review this document on how to do so.
• View more Knowledge Base articles here.

If you are requesting pricing, need to renew your software warranty and/or hardware warranty, or want to get your warranty status. Please email sales@cablecast.tv.

If the above button(s) aren't working for you, E-Mail support@cablecast.tv or sales@cablecast.tv.