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Cablecast Assurance Plans

Cablecast offers different options for coverage of your hardware and software including free basic technical support for the life of your hardware. We never charge per case or hour for technical support.

A person in customer service speaks to a customer about Platinum Assurance for support

Assurance Plans

Cablecast offers different levels of support coverage for your needs and budget starting with our free Bronze level. Pricing on premium plans is based on your system I/O. Contact our team today to get a premium software assurance quote. View full Cablecast Assurance plan details.

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Hardware Warranty

Pricing on extended hardware warranties are based on your system I/O. Contact our team today to get a quote.

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  • Hardware coverage beyond the standard 3-year factory warranty
  • RMA parts and labor coverage
  • Annual renewal - after five years, hardware assurance renewal is on a case-by-case basis

TECHNICAL SUPPORT

  • Free technical support via phone or email
  • Free off-air support during business hours
  • Hourly hardware RMA*
  • No cost for maintenance & bug-fix software releases
Starting at:
Free!
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SOFTWARE

  • All minor & major software releases
  • Blanket coverage on entire system
Starting at:
$800/yr
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PLATINUM

  • All minor & major software releases
  • Blanket coverage on entire system
  • Emergency After-hours Support
  • Overnight Loaner Equipment
  • 2 Hours of personalized Training & Update Assistance
Starting at:
$2000/yr
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HARDWARE

  • Hardware coverage past included 3 year factory warranty
  • Labor & Parts covered by warranty
  • Annual renewal †
Starting at:
$350/yr
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* Hourly hardware RMA for systems not under factory / extended hardware coverage warranty. Parts & Labor cost for hourly RMA servicing.

† Hardware coverage on a system can have 5 years of total coverage before it is considered EOL (5 years being a mixture of factory warranty and extended warranties). Hourly RMA service available on a case-by-case basis after 5 year EOL period.

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