"One of the things I really value about Cablecast is the support. Everybody there is extremely helpful...[Cablecast has] a great hybrid of customer service and support and they're timely."
Executive Director, HCAM - Holbrook, MA
Cablecast Co-Pilot is designed to help you become a rockstar Cablecast user who can fearlessly face any programming situation that may arise. This is an optional service in addition to our standard free support during business hours. Here's how it works:
Co-Pilot plans comes with five hours of scheduled time with your co-pilot per month.
We've got plans to suit your needs. Purchase annual subscriptions up front or take it month by month. We're flexible.
The longer you work with your co-pilot, the better they know your system and unique programming needs. We learn more about how to help you. You learn more about how to help yourself. It's a win-win.
Your Co-pilot can suggest the best plan of action when making changes to things like auto-scheduling rules, changes to your web video portal, bulletin board and more. Big or small, your Co-pilot will be there each step of the way to ensure smooth implementation.
“I appreciate the support Kevin provides, always resolving the issue and trying to share the information in layman’s terms.”
“Ray, Grayson and Kevin have been super patient and helpful. They act like owners rather than employees. They show a positive attitude and get the job done!!!”
“I appreciate how quick support responds to me. They are very helpful and communicative. In general it's very easy to give access and trust them to go to work.”
"Great service, very patient. No matter how small the question, I always feel like I matter. Thank you.”
“Aaron was awesome helping us in every aspect possible, and he also included a description of what he did so we can better understand how the system works.”
“Shane went above and beyond with his prompt responses and clearing out junk files from our hard drive.”
“Support was perfect!”
“Earth Date 030420: Sensors detected an anomaly with our forward facing inter-web shield. After contacting Tightrope HQ, Commander Brandt was dispatched to gather more data, which was ultimately used to modify our shield and sensor arrays. Now the warp core is functioning at optimal efficiency, and by warp core, I mean we have a clear direction on which actions to take with our firewall. Thanks Commander!"
“We really appreciate how helpful our support was. The agent was quick to respond and very helpful. We think you guys are awesome. We extra appreciate the help in these challenging times.”
"Fast response. Promised followup was provided when promised. Great experience.”